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Payment System: Our card payment systems are secure (the 'padlock' icon that you see when entering personal details and a credit card number). Your payment information is maintained securely and your personal data is not shared with anyone. However, if you are concerned that a payment to Mark 5 is incorrect or has not been processed, please let us know immediately.

Delivery Address: We accept credit card orders only where the delivery address is the same as that of the cardholder. This is checked with the card issuer and/or cardholder's bank before goods are despatched and there are no exceptions.

Customer's IP Address: During the ordering and payment process we record the internet address (IP address) of the customer's computer. This is to facilitate evidence-gathering if and only if a transaction later proves to be fraudulent. The information is used for no other purpose.

Guaranteed Delivery: All goods are electronically tracked and delivered 'signed for', so that we can be sure that they are received promptly, by the addressee, in good order. If you receive goods damaged or incomplete, or you believe a shipment is late, contact us immediately so that we can investigate and rectify the problem.

Transaction Watch: Our payment processing partners operate intelligent systems which look for suspicious transactions or usage patterns and report them. We always check to ensure that orders are legitimate before goods are despatched. Sometimes, for your protection, we will contact you to verify an order: this will not affect delivery times.

Prosecution: We investigate and pursue attempted fraud to the full extent the law allows. This includes the recovery of civil compensation and costs as well as criminal prosecution.